IT Technician
Abdullah Hadi
About me
Hello, I'm Abdullah Hadi An IT Support Technician A Network Technician A Web Designer
IT professional committed to delivering effective technical support. Possesses a proactive problem-solving approach, with a proven ability to quickly learn and resolve issues. If faced with a challenge beyond current expertise, I am dedicated to swiftly acquiring the necessary knowledge and skills to provide timely solutions in the dynamic field of IT support.
Have worked in a variety of positions, including Installation Technician, Conveyor systems Supervisor And IT Administration. Strong IT background combined with amazing people skills.
6
Completed freelance projects
5
Years Of Experience
3
Languages
Work Experience
Sidra International Food
Dec 2021 - September 2024
• Installed and supported IT hardware, including computers, CCTV systems, and NAS/Database servers.
• Managed domain and email security solutions.
• Handled IT hardware inventory, such as laptops and tablets.
• Designed and launched the company’s website and an online shopping platform.
• Provided ERP administration (AFAS PROFIT), improving data entry, sales team KPIs, and packing slip layouts to boost productivity.
• Collaborated with the sales team for client acquisition, marketing, regional assignments, and after-sales support.
• Offered customer/region analytics and sales predictions to maximize monthly profits.
• Rebuilt the product database (~3000 items) with multilingual data, pricing, barcodes, and HS codes, significantly increasing profits and competitiveness.
Katoen natie
Jan 2019 - Jan 2021
• Supervised a team of four members.
• Managed both physical and virtual logistical locations, including assigning and overseeing location operations.
• Developed extensive experience in warehousing and logistics, handling both physical and digital processes.
Earthlink Telecommunications
Jan 2016 - Jan 2018
• Worked with Ubiquiti UBNT Complicated long range networking devices.
• Provided after installation support and Customer support.
Skills
Microsoft Excel
Great experience with Office and especially Excel with providing Reports, Analysis and creating CSV importable templates based on customer needs.
Adobe Software
Experience with all Adobe applications from editing photos with Photoshop to designing logos with Illustrator and extensive knowledge in PDF Docs.
AFAS Profit ERP Software
Hands on extensive knowledge using AFAS’s profit erp application, Including Sales invoicing, Inventory and stock management, Entry layout implementations and also custom document layouts.
Web Design
Experience with website designing applications such as WordPress, Webflow. With extensive knowledge in HTML/CSS.
• Technical Support
Proven ability to troubleshoot hardware and software issues, providing timely and effective solutions to end users.
• Customer Service
Strong interpersonal skills with a focus on delivering excellent customer support and building positive relationships.
• IT Networking
Knowledge of networking concepts and cable-management solutions
• Communication Skills
Clear and concise communication skills, both written and verbal.
• English •
Fluent.
• Arabic •
Native Language.
• Dutch •
CVO Turnhout graduate and holder of certificate level Nederlands niveau 2.1 – NT2